Sometimes, people will say ‘no’ when they really mean something else. Here’s a case in point that probably cost me thousands of dollars in deals that I ultimately didn’t do because I took ‘no’ for an answer:
I used a particular escrow officer for about 12 years because of her relationship with the person who processed my conventional loans for many years. I’m a slow learner apparently, because anytime I’d ask Judy (not her real name) if she could do something out of the ordinary, she’d say “No!” and say it with a huff. One day, she got upset with her employer and abruptly quit, leaving her less experienced assistance to take over her files. It never occurred to me that she might just be saying “no” when she didn’t understand something. My new escrow officer has the right attitude and anytime I have something different or out of the ordinary, I ask her: “How do we do such-and-such?” If she doesn’t know or understand, she says so, and then we work out a solution together. It’s no big deal.
I’m almost embarrassed how long I put up with the bad-attitude escrow officer with the closed mind.
Live and learn.
